Reference

Your Agreement with venom888

These terms set out the rules for using your venom888 account — from how you fund your wallet with DANA, OVO, or GoPay to how we handle disputes and account closures.

Account eligibility rulesDANA, OVO, GoPay wallet useDeposit and withdrawal conditionsAccount suspension rightsDispute resolution process
venom888 Your Agreement with venom888
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a question about your account conditions, our support team can walk you through it. Reach us through the channels below — we handle account and terms queries in the order they arrive, so the more detail you include upfront, the faster we can sort it.

Live Chat Open the chat widget from any page on venom888 to raise a terms or account question directly with an agent. Have your account ID ready to speed things up.
Email Support Send your terms-related query to our support address with your registered email in the subject line. Written records help if you need to follow up on a specific clause.
Account Help Centre The Help Centre on venom888 covers common account conditions, wallet-verification steps, and what happens when a dispute is raised under these terms.
YOUR ACCOUNT RIGHTS

How We Protect Your Account and Data

We take the security of your account and the personal data tied to it seriously. Here is what we do on our side, and what you can ask us to do on yours.

Data Handling Personal data you provide — name, contact details, wallet information — is used only to operate your account and verify transactions. We do not sell it to third parties.
Account Security Your account is protected by password and, where enabled, a one-time PIN sent to your registered number. Never share your login credentials or OTP with anyone.
Data Retention We keep your account records for as long as your account is active and for a period afterward as required by applicable regulations. You may request details on retention periods via email support.
Access and Correction Requests You have the right to request a copy of the personal data we hold on your account, or to ask us to correct inaccurate information. Submit these requests through email support with your account ID.

Common Questions About Our Terms

These are the questions we see most often about how the terms work in practice — particularly around account conditions, wallet use, and your rights as an account holder.

No. Deposits must come from a wallet registered in your own name. Using another person's DANA, OVO, or GoPay account violates our identity-match requirement and may result in a hold or account review.

Balances in a suspended account are frozen pending review. If the suspension is resolved in your favour, funds are returned. Where a breach is confirmed, balances may be withheld depending on the nature of the violation.

We post updates directly on venom888. We may also send a notification to your registered email. Continued use of your account after the update date constitutes acceptance of the revised terms.

Email our support team from your registered email address, include your account ID, and specify that you are making a data access request. We will respond within the timeframe required by applicable rules.

Contact support via live chat or email with your transaction reference number and the date of the deposit or withdrawal. We will investigate and reply with our findings, usually within a few business days.

The same account terms apply across Indonesia where access is permitted by local law. Players in Jakarta and elsewhere are subject to the same wallet-verification and eligibility conditions outlined above.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.